Frequently Asked Questions

FAQs

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Thank you for your interest in our products. We are not currently showing all products on our website. If you would like a product that you are unable to find, please get in contact via the Live Chat, Phone or Contact Us Form, and someone will be in touch.

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Please go into your Sales Order to see if you are eligible to return.

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We ship via DHL Express, and you will receive a tracking number for your order. Orders will be shipped within 3-5 days of payment received. Orders with a lead time will be shipped within 3-5 days of arriving at Adaptive premises. You will be notified if your order has a lead time upon ordering.

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Orders will be shipped within 3-5 days of payment received.

Orders with a lead time will be shipped within 3-5 days of arriving at Adaptive premises. You will be notified if your order has a lead time upon ordering.

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You will have received a tracking number with your order. Please go to the DHL website to track your order.

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Please get in touch to discuss international deliveries.

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We currently accept all major UK Credit and Debit cards, as well as Paypal, and payment via BACS.

If you would like to set up a credit account with us, please Contact Us

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In the general information section in products.

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If you would like to make a change to your order, please Contact Us asap.

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Please follow the ‘forgotten my password’ instructions. If you are still encountering issues, please contact us asap.